This is the general privacy policy (“Privacy Policy”) for IQAir AG and/or its corporate affiliates (whether existing now or in the future) (hereinafter referred to collectively as “IQAir” or “we”). Except where IQAir posts a separate privacy policy, this Privacy Policy applies to all information we collect or acquire from and about consumers: (i) through any media, channels and platforms, whether online, offline, via mobile and wireless platforms, or otherwise, and whether existing now or in the future, as well as IQAir-branded applications that operate on or in connection with third party social media sites and platforms(all the foregoing, hereinafter referred to as the “IQAir Interactive Platform” or “Site”); and (ii) via other collection, acquisitions and marketing channels (e.g., direct mail, paper and phone enrollments, cross-sell programs, affiliate marketing, and our Business Partners) (as defined in Section 2 below).


We are committed to respecting your privacy and recognize your desire to protect the Personally Identifiable Information (as defined in Section 1 below) you share with us. This Privacy Policy describes the types of information we may collect from and/or about you (whether via the IQAir Interactive Platform or otherwise), the treatment of such information, and the choices you have regarding your information.


This Privacy Policy also constitutes part of the Terms and Conditions for Use of Site that govern your use of the IQAir Interactive Platform. In addition, this Privacy Policy constitutes part of the terms and conditions (such as official rules) that govern your participation in any and all events and activities offered or sponsored by us.


1. Types of Information We Collect


1.1. Personally Identifiable Information.


“Personally Identifiable Information” or “PII” means information relating to an identified or identifiable individual.


We may also collect PII from third party sources, such as: (1) third party sites or platforms, in the event that you link or associate your IQAir profile to that third party site or platform or import your contacts from that third party account; (2) friends or family members, if they have provided your information to IQAir or through the IQAir Interactive Platform; or (3) through the use of cookies and similar technologies (see Section 5 below for more information).


1.2 Other Information.


We may collect other information that cannot identify or be linked to an individual (and is therefore, not PII). For example, we may collect traffic data pertaining to the IQAir Interactive Platform, such as total page views in a given time period, total impressions per ad, average amount of time that visitors spend on the IQAir Interactive Platform (or a part thereof) each time they visit, average amount of time that visitors spend on each page of any one or more parts of the IQAir Interactive Platform, and percentage of visitors from a certain geographical area.


You can choose to submit your location information. We are only used to temporarily release the air quality data of the area to you. We will not store your location information.


We typically collect this information through the use of cookies and similar technologies.


2. What We Do With the Information As a general matter, subject to applicable privacy laws, we use the PII collected from and/or about you in the following ways:


2.1 Our Own Use of Information


2.1.1 Transactional, Administrative, and Customer Relation Purposes: If you provide PII to us as part of a direct interaction, we will process and use your PII for all purposes related to that activity, including communicating and interacting with you in relation to that activity.


For GDPR and Personal Information Protection Law of the People's Republic of China purposes, we use your PII in the context of these transactional, administrative, and customer relation purposes pursuant to any contracts we have with you, any consent we've received from you, or our legitimate interests in: (1) improving our products and service; (2) administering and maintaining operations of the IQAir Interactive Platform; (3) offering, marketing and advertising products and services; (4) administering and managing transactions and relationships with you; and (5) personalizing user experiences.


2.1.2 Marketing & Advertising Purposes:


(a) Interest-based advertising on the IQAir Interactive Platform: We may use your PII to provide to you interest-based ads (i.e., ads potentially relevant or tailored to your interests) about products and services of IQAir and/or our Business Partners (as defined in Section 2.2.1 below). For example, we show ads inside and/or alongside the videos you watch on iqair.cn. Sometimes, these ads are based on the topics or subject matters of the videos you are watching. However, to make these ads as relevant as possible for you, we may infer your viewing interests based on videos you have previously viewed on iqair.cn, and may use this information to associate your browser with relevant interest categories and show you ads relevant to your inferred interests. For example, if your prior viewing habits on iqair.cn suggest that you are affected more by a certain type of environmental pollutant than others, you might see more ads related to products that we consider to be more useful for such pollutants.


We use your PII for interest-based advertising pursuant to your consent (when we are required by law to obtain it) or our legitimate interests, such as: (1) offering, marketing and advertising products and services; and (2) personalizing user experiences.(b) Email marketing: If you provide your email address or mailing address to us (such as by joining one of our mailing lists), we may use such address to send you product and service offers, promotions, and advertisements from us and/or from our Business Partners in accordance with applicable anti-spam legislation.


We use your PII for email marketing pursuant to your consent (when we are required by law to obtain it) or our legitimate interests, such as: (1) offering, marketing and advertising products and services; and (2) personalizing user experiences.


2.1.3. Market Research Purposes: We may use PII to conduct market research and analysis for ourselves as well as for our Business Partners.


We use your PII for market research pursuant to our legitimate interests in: (1) improving our products and service; and (2) offering, marketing and advertising products and services.2.1.3. Market Research Purposes: We may use PII to conduct market research and analysis for ourselves as well as for our Business Partners.


2.1.4 Data Aggregation: We may combine your PII with other users of the IQAir Interactive Platform to generate aggregate information that reflects activities, habits, preferences, interests, etc. about our users as a group. In addition, we may take PII and remove certain data elements to “anonymize” or “pseudonymized” your information, in accordance with applicable laws. We use this aggregated data to better understand our users and how they interact with our products and services.


2.1.5 Other Uses: In the event of any other purposes for which we wish to use your PII that are not listed above, or any other changes we propose to make to the existing purposes, we will notify you by amending this Privacy Policy in accordance with the Section titled “Changes to this Privacy Policy” below.


2.2 Disclosure to Third Parties outside IQAir


2.2.1 Disclosure to our Service Providers: We may disclose PII to our outside vendors and contractors who need to access such information in order to perform services (including, without limitation, transaction/payment processing, order fulfillment, contest/sweepstakes administration and prize fulfillment, data research and analysis, data collection and processing, data storage, data security, hosting and technical support for the IQAir Interactive Platform, and marketing and advertising support) for us (hereinafter referred to collectively as “our Service Providers”).


Generally, we require that our Service Providers use your PII shared by us solely for the purposes of performing services for us and that they maintain the confidentiality, security and integrity of such PII and not further disclose the PII to others.


2.2.2 Disclosure under other circumstances: We may disclose PII to others if doing so is required by law or, in our good faith belief, is reasonably necessary to: (1) comply with legal process (including a court order or subpoena); (2) cooperate with law enforcement; (3) enforce this Privacy Policy and/or the Terms and Conditions for Use of Site; (4) respond to an emergency; or (5) protect the rights, property or safety of IQAir, our users, and/or the public.


2.2.3 Unrestricted disclosure of non-PII: We reserve the right to use, disclose, sell, or otherwise share information that is not PII. For example, unless prohibited by subject privacy laws that may apply in your jurisdiction, we may freely share non-PII with our Business Partners who may use such data for their own marketing, advertising, research, or other business purposes. We may also freely share non-PII with our Service Providers in order for them to perform services to us.


3. Information Access & Opt-Out


3.1 Information Access


if you have provided your information to us offline, you may request to access, delete, update and correct your information as stored by us, by sending your request to us atsupport.cn@iqair.com. Your request will be processed as soon as possible.


3.2 Opt-Out


You can opt out of all our marketing uses (including email marketing, mobile email marketing etc.) of your PII as well as our sharing of your PII with our Business Partners for their marketing uses by sending your request via email atsupport.cn@iqair.com. We will endeavor to honor your request no later than 10 days after receipt (or within such applicable time period as required by law). To ensure timely processing of your request, please expressly state in your email or mail that you wish to opt out of all further uses and sharing by IQAir of your personal information for marketing purposes. Your opt out election, once processed by us, will stop, on a going-forward basis, all further marketing uses and sharing of your PII by IQAir.


In addition, with respect to certain marketing uses of your PII, you may exercise your opt-out choice through the following alternative methods: Our email / mobile email marketing (i.e., sending marketing emails (including our newsletters) to your Internet email account or your mobile email account):


Use the opt-out means (e.g., an “unsubscribe” link) provided in a marketing email that you have previously received from us.


4. Data retention


We will retain your PII for as long as your account is active or as needed to provide you products or services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


5. Protecting Children


We take special care to protect the safety and privacy of children. All products and services of IQAir are intended for general audiences and are NOT directed to children. We do not knowingly permit children under 16 to register on the IQAir Site for any product or service. We do not knowingly collect or solicit Personally Identifiable Information about children under 16.


Children under 16 should always ask their parents or guardians for permission before providing any Personally Identifiable Information to anyone online or through mobile devices. If you are a parent or legal guardian, we urge you to participate in your child's online and mobile activities and to use parental control or other Internet and/or mobile filtering technology to supervise your child's access to the Internet.


6. Cookies & Similar Technologies


We may collect information about your computer or device by using cookies and similar technologies. A “cookie” is a small file that is stored on the hard drive of your computer. Cookies are created when a user's browser loads a particular website. The website sends information to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website's server.


We use both Session cookies and Persistent cookies on the IQAir Site. Session cookies are temporary files that are erased when you close your browser. When you restart your browser and go back to the site that created the cookie, the website will not recognize you. Persistent cookies are files that remain on your hard drive until you erase them or they expire. How long a cookie remains on your browser depends on how long the visited website has programmed the cookie to last.


We also use Advertising cookies. These cookies will collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We might sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.


7. Data Security


Protecting the security of your Personally Identifiable Information that you share with us is of the utmost importance to us, and we implement technical and organizational measures designed to protect your information in accordance with applicable laws.


8. Links to Third Party Sites, Services or Products


The IQAir Interactive Platform contains links to sites operated and maintained by third-parties, as well as links to products and services (including software) provided by third-parties.


9. Changes to this Privacy Policy


From time to time, we may change this Privacy Policy in whole or in part, to accommodate new technology, industry practices, regulatory requirements or for other purposes. We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. If you are a registered user or member of the IQAir Interactive Platform (e.g., any of our social networking services), we may notify you of material changes to this Privacy Policy via email and/or may ask you to affirmatively acknowledge and consent to such changes (e.g., by checking a box or clicking a button) at the time of your next account login on the IQAir Interactive Platform.


10. Contact Us


We welcome your questions and comments about this Privacy Policy or how we process your PII. Please contact us using the information below and we will respond to you as soon as reasonably possible. For information about our processing activities, please contact our Privacy Officer atsupport.cn@iqair.com.





Privacy Policy for IQAir AirVisual Products and Services



This Privacy Policy forIQAir AirVisualproducts and services (“Privacy Policy”) describes howIQAircollects, uses, shares, and stores personal information in relation to the products and services, which you consent to by accessing the Services. Personal information refers to the information that personally identifies you, such as your name, email address or billing information, or other data that can be reasonably used to infer this information.


This document focuses on personal information related to the operation of IQAir AirVisual App, website(www.iqair.com), AirVisual Pro monitor and API (collectively, IQAir AirVisual Products).


Our Pledge:


  1. We will be transparent about the different types of information we collect and how we use them.
  2. We will ask your permission before sharing your personal information with third parties for purposes other than at your request or to provide and improve IQAir AirVisual's products & services, and to do so only when we think they will provide you with a welcome additional service.
  3. We will use best-in-class data security tools to keep your data safe and protect the IQAir AirVisual products and services from unauthorized access.

What personal information does IQAir AirVisual App collect?


IQAir AirVisual App collects:

  • Information you provide us directly
  • Device identifiers

Information you provide us directly:

  • Your username and e-mail address when you register for an IQAir AirVisual account
  • Your Facebook public profile information, including your profile name and profile picture when you register using your Facebook account
  • Profile information that you provide for your user profile. (e.g., your first and last name)

Optional additional information you can choose to provide us directly:

  • A profile picture
  • Your location
  • Data records of your IQAir AirVisual monitor if you register your device to your IQAir AirVisual App

Device identifiers:

  • When you use a device, such a smartphone or a tablet to access to the IQAir AirVisual App, we may access, collect, monitor, store on your device, and/or remotely store one or more “identifiers” (including device model, MAC address, OS version and device location). Identifiers are data, files or similar data structures stored on or associated with your device, which uniquely identify your device. A identifier may be data stored in connection with the device hardware, data stored in connection with the device's operating system or other software, or data sent to the device by IQAir AirVisual App. We collect device information for you and other users to utilize our product features, such as Bluetooth pairing, that allow you to better utilize our app functionality.

What information does IQAir AirVisual Website collect?


This document focuses on personal information related to the operation of the public websites available at AirVisual.com and AirVisual.com sub-domains (each, a “Site”).


IQAir AirVisual Website collects:

  • Login Information
  • Device Usage Information
  • Website Use Information

Login Information:

If you create an IQAir AirVisual account, your name and e-mail address can be stored by IQAir. Your email address may be used to send you news about IQAir AirVisual-related services, surveys, products or promotions.


Air Quality Monitor Device Usage information:

If you have an IQAir AirVisual air quality monitor device, we record adjustments you make to the product through the website interface. We store this data along with your email address, information about your IQAir AirVisual monitor device, data collected directly by the device.


Website Use Information:

Like many websites, we analyze log file information and other data collected through cookies, web beacons, and other tracking technology, to collect information about your browsing behavior when you visit our Site, including for example, your browser type, domains, page views, IP address, referring/exit pages, information about how you interact with our Site's webpages. We use session cookies to keep you logged in while you use features of our Site; these disappear after you close your browser. We also use persistent cookies, which stay in your browser and allow us to recognize you when you return to the Site. We use this to remember your information so you will not have to re-enter it, to better understand how you use our website and products and services, to diagnose and fix technology problems, and otherwise enhance our Site, products, and services. Most Internet browsers automatically accept cookies, but you may be able to change the settings of your browser to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you set your browser to reject cookies, parts of our Site may not work for you. Please note, depending on your type of device or browser, it may not be possible to delete or disable all tracking mechanisms on your browser and AirVisual app.


Third-Party Sites and Features


Our App and Site may contain links to other websites operated by third parties and may include social media features such as Facebook and Twitter buttons (such as “Like,” “Tweet” or “Share”). These third-party sites may collect information about you if you click on a link and the social media sites may automatically record information about your browsing behavior every time you visit a site that has a social media button. Your interactions with these features are governed by the privacy policy of the company providing the feature, not by our privacy policy. We do not control what information these third parties collect. Please review your privacy settings on your social media sites. If you purchase our products from our App or Site, our third-party service providers such as PayPal, request that you provide your name, email address, billing and shipping address, any other information necessary to complete the transaction. We also use third-party analytics tools (including Google Analytics) to assist us with analyzing and improving our service.


Payment and card information


If you purchase IQAir AirVisual products through our website, you provide your payment information, which can include your name, credit or debit card number, card expiration date, CVV code, and billing address. We do not store this payment information. We store your shipping address to fulfill your order. Note that third-party payment processors such as Paypal may retain this information in accordance with their own privacy policies and terms.


Your Permission: Permission for data collection and processing.


International data transfers. Your personal information may be collected, processed and stored by IQAir or its service providers in the countries where our servers reside. If you are using IQAir AirVisual products and services in the European Economic Area or other regions with laws governing data collection and use that may differ from other countries' data laws, you agree to the transfer of your personal data to the countries where IQAir operates.


How does IQAir use the information it collects?


We use this information to provide, develop and improve IQAir AirVisual products and services, including to make assessments and recommendations about products and safety.


We use industry-standard methods to keep this information safe and secure while it is transmitted over your home network and through the Internet to our servers. Depending on your location and type of data, IQAir may process your personal information on servers that are not in your home country. In general for purposes of applicable law (e.g. GDPR), IQAir is a controller of the information collected in connection with the Products and Services. Our legal basis for processing information: If European data protection law applies to the processing of your information, we process your information for the purposes described in this Privacy Policy, based on the following legal grounds:


When we're providing a product or service.


We process your data to provide and support a product or service that you've asked for under a contract.


When we're pursuing legitimate interests.


We process your information for our legitimate interests while applying appropriate safeguards that protect your privacy. This means that we process your information for things like:

  • offering and improving IQAir AirVisual products and services
  • developing new products and features
  • understanding how people use our products and services
  • sending you direct marketing and other communications from IQAir
  • protecting against harm to the rights, property and safety of IQAir, our users, and the public
  • detecting, preventing or otherwise addressing fraud, abuse, security or technical issues with our services
  • maintaining and improving the integrity of our computing systems, and protecting our users' data security
  • enforcing legal claims, including investigation of potential violations of our terms or policies when we're complying with legal obligations.

We process your data when we have a legal obligation to do so, for example, if we're responding to a legal process or an enforceable governmental request.


With your consent: We ask for your consent to process your information for certain specific purposes and give you the right to withdraw that consent at any time.


In what circumstances does IQAir share my information?


Under no circumstance do we share personal information for any commercial or marketing purpose unrelated to the activation and delivery of IQAir AirVisual products and services without asking you first. We do not rent or sell our customer lists.


The following are the limited situations where we may share personal information:


  • With your permission:We may share personal information when we have your permission. One example of this would be if you invite another user to share access to Products on your account as an additional authorised user.
  • For troubleshooting:To help solve any of your problems related to IQAir AirVisual products and services, IQAir employees can access certain limited information about you or your account to the extent that this enables the troubleshooting purpose.
  • As part of business transitions:Upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items transferred. We will request the data acquirer to treat our data under the privacy policy in place at the time of its collection.
    If you select an outside party for the purchase, or service of your IQAir AirVisual device and share your personal information, we cannot control the collection, storage or sharing of information collected by that party. For example, if you buy an IQAir AirVisual monitor from a retailer, the retailer may collect personal information as part of the transaction.

What choices do I have and how can I delete my personal information?


IQAir generally stores your personal information on IQAir's servers until you delete or edit it, or for as long as you remain an IQAir customer in order to provide you with IQAir AirVisual products and services. In addition, IQAir may store your personal information to resolve disputes, establish legal defences, conduct audits, pursue legitimate business purposes, enforce our agreements and comply with applicable laws.


You can access, amend or delete your personal information from IQAir's servers through the Account Management in the Settings on IQAir AirVisual App. Your can also request IQAir to delete your account information on our servers at any time, by contacting us atprivacy@iqair.com


Individual Rights in the European Economic Area.


If you are located in the European Economic Area, you may seek confirmation regarding whether IQAir is processing personal information about you, request access to your personal information and ask that we correct, amend or delete your personal information. In addition, you may object to IQAir's processing of your personal information at any time. However, doing so may impact your use of the products and services of IQAir.



Can the Privacy Policy be changed?


Please note that this Privacy Policy may change from time to time. We will provide notice of any changes on the website or by contacting you.


How can I contact IQAir?


If you have any questions, you may submit an enquiry to our support desk:https://support.iqair.com


IQAir AG

Blumenfeldstrasse 10

9403 Goldach, Switzerland


IQAir North America

Blumenfeldstrasse 10

9403 Goldach, Switzerland


IQAir China

Unit 1305B, DRC Liangmaqiao Diplomatic Office Building

Tower D1, No.19 Dongfang Dong Road Chaoyang District

100600 Beijing, China


This Privacy Policy was last updated in June 2023.

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